Tidewater Analytics signed on Tuesday for 15 seats of Northwind Flow at $42,000 in annual recurring revenue. Mid-Market Account Executive Ava Thompson closed the deal, which counts as new business.

Jess Moreau, Tidewater’s RevOps Lead, has been running the company’s forecast out of a spreadsheet that four sales managers update by hand every Monday. On the closing call she said the moment that sold her team was seeing the forecast roll up from live deal data during the trial, with no Monday scramble.

Tidewater’s onboarding starts next week. It is Northwind’s 17th new customer of the quarter.

Bluebird Hospitality added six seats on Tuesday, a $12,000 expansion in annual recurring revenue closed by Ava Thompson. The new seats go to Bluebird’s regional group sales managers, who until now saw pipeline only in a weekly PDF.

Andre Silva, Bluebird’s Director of Group Sales and the champion since the original deal, asked for the seats after his directors started using Flow’s forecast view in their Thursday pipeline meeting. The expansion is counted separately from Tidewater’s new business.

Tyler Brandt, CRO of Pinecrest Software, spent 45 minutes with Ava Thompson on Tuesday describing how his team assembles its quarterly board forecast: three exports, one pivot table and a weekend. Pinecrest is evaluating Flow for 18 seats.

Brandt’s main question was whether Flow could show him which deals moved the forecast week over week, and who changed them. Ava walked through the deal-change history view and booked a follow-up with Pinecrest’s sales ops lead for next Tuesday to test it against their own HubSpot data.

Nadia Petrova, Director of Sales Ops at Vantage Cloud, told Senior CSM Elena Rossi on a Tuesday check-in that her team stopped circulating a forecast slide three weeks ago. Vantage’s 70 seats now open Flow directly in the Monday forecast call.

Petrova asked for help setting up a second forecast category for Vantage’s channel partners. Elena is scheduling a working session with her team for next week.

Grace Liu, SVP Commercial Banking Ops at Silverline Bank, opened Tuesday’s call with Elena Rossi by reading out two account records whose industry tags had gone blank in Salesforce. Her team had found the gap during a Monday pipeline review.

Liu was direct but not alarmed. She said her team relies on those tags to route commercial leads, and she wanted a fix date and confirmation that no data was permanently lost. The engineering details are in Product & Engineering below.

Patrick Nolan, Head of Sales at Quantum Freight, told CSM Kwame Mensah on Tuesday that his managers have started muting Flow’s stalled-deal alerts because too many fire on deals that are simply waiting on a customer’s procurement team.

He asked whether alerts could skip deals with a scheduled next step. Kwame logged the request with Product and showed Nolan how to raise the stall threshold from 7 to 14 days in the meantime.

Staff Engineer Ravi Desai found the root cause of the Silverline Bank sync issue on Tuesday afternoon. Since September 24, Northwind Sync has been dropping multi-select picklist values when writing back to Salesforce, affecting 1,840 Silverline records.

The cause is a delimiter mismatch introduced in Sync 4.11: the field-mapping layer joined multi-select values with commas, while Salesforce expects semicolons. Values that contained a single option survived; anything with two or more was discarded on write.

Ravi has a fix in review under Linear SYNC-1182 and plans to ship it in Sync 4.12 on Wednesday, followed by a backfill from Sync’s change log to restore the original values. He is also checking every other workspace that syncs multi-select fields to confirm whether anyone else is affected. Support Lead Leo Nakamura is keeping Silverline updated on Zendesk #48213.

Flow Copilot is now running in 14 beta accounts. In Sofia Alvarez’s weekly feedback roundup posted Tuesday, citations back to CRM records were again the most-praised feature.

The most-requested capability is an answer to “why did my forecast change?” Sofia says forecast-change explanations, with the same record-level citations, are in development. The beta survey closes Wednesday.

Rachel Osei, Head of Sales Strategy at Greenfield Energy, told Lena Fischer on Tuesday that Clarion has offered a 30% discount on the first year of a contract. Greenfield is evaluating both vendors for 30 seats.

Osei said the discount has her finance team’s attention, but that her own concern is how long Clarion would take to go live. Lena is sending Greenfield a week-by-week implementation plan and a reference call with a logistics customer that went live in six weeks.

Atlas Insurance Group has narrowed its forecasting RFP to two finalists, Northwind and Clarion. Monica Ferraro, VP Distribution, told Samuel Adeyemi on Tuesday that finalist demos will run the week of October 12.

Ferraro said Atlas wants each finalist to demo against a sample of its own agency data, with a focus on rolling up forecasts across about 80 users in independent and captive distribution. Samuel and Hannah Weiss are building the demo environment.

Elena Rossi gave Support Lead Leo Nakamura a shout-out in #shoutouts on Tuesday night. Leo reproduced the Silverline picklist issue against a test org, packaged the failing records for engineering, and stayed on past 8 p.m. so Silverline’s team had a written status update before they logged off.

Elena wrote that Leo’s reproduction is what let Ravi Desai find the root cause the same afternoon.

RevOps Manager Ben Carter posted the quarter-close checklist on Tuesday. Q3 closes at 11:59 p.m. ET Wednesday, and deals count only when the countersigned contract is in HubSpot.

Ben will be in #wins all day to confirm signed paperwork as it arrives. AEs with deals on the Wednesday commit list should send contracts to him directly rather than waiting for the nightly sync.

Northwind signed $54,000 in new annual recurring revenue on Tuesday, up from $35,000 on Monday: $42,000 in new business from Tidewater Analytics and $12,000 in expansion from Bluebird Hospitality. That brings Q3 to $1,792,000, or 89.6% of the $2.0 million target, with 17 new customers in the quarter.

The quarter needs $208,000 more by 11:59 p.m. Wednesday. If Harbor Freightworks signs at $168,000, the gap would be $40,000. The Wednesday commit list also includes Cobalt Ridge Capital as a new customer and a Sync expansion at Keystone Logistics. All of it is pipeline until it is signed.

Annual recurring revenue stood at $24.29M at the end of Tuesday, up from $22.65 million at the end of June. That is a point-in-time snapshot, net of churn and contraction, and is not the same measure as quarterly bookings.