Zendesk integration
What customers told Zendesk, in one honest column.
Tickets solved, satisfaction ratings and customer comments from Zendesk.
Customer health
Questions about Sync mappings fell 40% after the new setup guide
Leo Nakamura’s team closed 112 conversations this week. The most common topic is now SSO setup, which the next release addresses.
Source: ZendeskIn the paper
What Zendesk brings to the paper
What we read
- Solved ticketsOn by default
Tickets solved in the window, with customer and requester.
- Satisfaction ratingsOn by default
CSAT ratings and comments, attached to tickets, plus the window's CSAT score.
Beats it covers
- Support
- Voice of the customer
Beats feed sections of your paper. You decide which sections run, in what order, and with what house rules.
How you connect
A read-only API key you paste in
Admin Center → Apps and integrations → APIs → Zendesk API → enable token access, then Add API token. Use an admin's email: the incremental ticket export and satisfaction ratings APIs are admin-only.
Read the Zendesk setup guideWhat we never do
- Write, edit or delete anything
- Train models on your data
- Keep raw content longer than your retention setting
- Follow instructions found inside your data
Permissions, and why we ask
The exact scopes Paperbeam requests from Zendesk. Nothing more.
| Scope | Why we need it |
|---|---|
| read | Read solved tickets, satisfaction ratings and organizations |
Pairs well with
All integrations
Connect Zendesk tonight. Read about it tomorrow.
Paperbeam reads overnight and delivers your company’s paper by 7:30, by email, Slack, Teams, Google Chat or Roam.