Intercom
What Paperbeam reads from Intercom, the read-only access it asks for and why, filters, and the beats it feeds.
Support
Read-only API key
Conversations closed, customer ratings and remarks from Intercom.
What we read
- Support conversations and satisfaction ratings
Only the reporting window of each edition is read. Paperbeam stores derived facts and short excerpts, not copies of your Intercom data, and keeps raw evidence only for your retention period.
Access we ask for, and why
| Scope | Why |
|---|---|
Read conversations | Summarize support volume, ratings and quotes |
Read users and companies | Name the customer |
Read admins | Credit the teammate who closed it |
All access is read-only. You can revoke it from Intercom at any time, or disconnect the source in Paperbeam.
Connect Intercom
- Go to Sources and choose Intercom.
- Create a access token. Intercom → Settings → Integrations → Developer Hub → New app → Authentication, then copy the access token. Open Intercom settings.
- Fill in Access token, then click Test connection. Paperbeam makes one read-only call and shows the account it reached, or exactly what went wrong.
- Click Connect. The credential is encrypted before it is stored and never shown again. Use Sync now on the source’s page to see what it collects from the last 24 hours, and set filters there.
You need the admin or owner role in Paperbeam, and enough permission in Intercom to grant read access to the data listed above.
To keep specific people, channels or topics out of the paper across all sources, use exclusion rules and the never-mention list in House style.
Beats
Intercom is a source for:
Stories land in whichever of your sections fits them best.